Our Values
Healing is a process, and your journey to wellness is what we hold number one. We understand some days can be darker than others, and our role is to guide you towards the sun. We are committed to empowering individuals and building their capacity through collaboration and trust. Your journey of healing belongs to you, your voice being heard is a must. Improving mental wellbeing during life’s difficulties is at the core of our values and foundation. Individuality and person-centred practice is grounded in our principles, you’re the owner of your narration. We enjoy what we do and take care of our own health and wellbeing. We will take care of each other, to effectively support you and your healing.
Connection is a human need and can hold so much power. On days that are harder than others, it can feel like rain to a flower. Let us be your roots, you are the petals ready to bloom. We are here to hold space for you, we will always have room. The Hub is a safe place to share stories, experiences and provide compassionate support to people in need. We encourage clients to explore their goals, big and small, whilst they take the lead.
Recovery encompasses hope, skills, identity and growth. At the Hub we use trauma informed, evidence-based practice to support individuals to cope. Informed by the lived experience of people with mental health problems, and those who care for them every day. We draw on their perspectives in our daily work, empowering you on your journey, your way.
Clinical excellence is what we strive for at the Hub, we are a small team with big hearts. Made up of highly skilled mental health practitioners, compassion, creativity and individual care sets us apart. We value respect and embrace diversity of all people irrespective of their culture, gender or age - irrespective of their ethnicity, identity, religion, and sexuality, we are here to meaningfully engage. We respect the inherent dignity and worth of each person who enters the Hub space. We are committed to critical reflection and ethical practice and providing a safe and recovery focused place. Through clinical, creative, and person-centred support, our mission is to make a positive difference in the lives of people affected by complex mental health.
The Symbols of Our Values
Our Commitment to You
What You Can Expect from Us
To treat you with courtesy and respect.
To include you in all decisions about how your supports are provided.
To listen to you and speak with you openly and honestly in a timely manner.
To work with you to provide supports that fit your needs at home and in your community.
To work together with the other providers you have on your team (with your consent).
To listen to your feedback and work with you to fix any problems quickly.
To keep accurate, clear and confidential records on the things we have worked on together in therapy sessions.
To ensure that you receive safe and quality services and find out what this means for you.
To keep your information private and confidential.
To follow the rules set out by the NDIS Act and Australian Consumer Law.
All the details you provide are safe with us.